Support Center

Get the help you need from our expert technical support team. We're here to ensure your success with LineIntel.

Live Chat

Get instant help from our technical support team

24/7
Response: < 5 minutes

Phone Support

Speak directly with our engineers

Mon-Fri 8AM-6PM EST
Response: Immediate

Email Support

Detailed technical assistance via email

24/7
Response: < 4 hours

Emergency Support

For critical issues affecting active power line inspections or safety concerns. Our support team operates from Tennessee and Florida.

For general inquiries:

Contact Our Team

Frequently Asked Questions

Quick answers to common questions about LineIntel's platform and services.

How accurate is LineIntel's vegetation detection?

Our AI models achieve 99.2% accuracy in vegetation encroachment detection, with continuous improvements through machine learning updates.

What drone certifications do I need?

LineIntel handles all drone operations. Our pilots are FAA Part 107 certified and we have Beyond Visual Line of Sight (BVLOS) approvals.

How does data integration work?

We provide REST APIs and can integrate with most asset management systems including GIS platforms, SCADA systems, and maintenance databases.

What's included in inspection reports?

Reports include high-resolution imagery, AI detection results, GPS coordinates, priority rankings, and maintenance recommendations.

How quickly can inspections be completed?

Typical inspection speeds are 50-100 miles per day depending on terrain and weather conditions, with results available within 24 hours.

Is my data secure?

Yes, we use enterprise-grade encryption, secure cloud storage, and comply with utility industry security standards including NERC CIP.

Documentation

Access our complete technical documentation, API references, and integration guides.

View Documentation

Community Forum

Connect with other LineIntel users, share best practices, and get community support.

Join Community
Built with v0